Security

Your deal, kept safe.

How we contact you, how payments work, how we protect your information, and what to do if something doesn’t look right.

Scam warning

Criminals sometimes pretend to be lenders. Ponte Finance PLC will never ask you to send money to a personal account, never change our bank details by email, and never ask for your passwords or security codes. If in doubt, stop and call us on a number you find on this website.

01

How we contact you

  • Email only from addresses ending in @ponte.finance, usually lending@ponte.finance.
  • WhatsApp only from our business number 07731 965087.
  • If you have a Ponte account, your deal updates also appear there.
  • An email from any other domain, even if it uses our name or logo, is not from us.
02

Payments

  • Any fee is paid only to Ponte Finance PLC, through a secure payment link we send you or show in your account.
  • Loan funds are released through solicitors at completion. We never ask you to pay a deposit or “release fee” to get the loan.
  • Our bank details never change by email. If you receive a message saying they have, do not pay and contact us.
03

What we will never ask for

  • Your online banking password, PIN or one-time security codes.
  • Remote access to your computer or phone.
  • Payment in cash, crypto, gift cards or to a person’s own account.
  • Urgent payment “today or you lose the offer”. We give you time to check.
04

How we protect your information

  • Our website, app and document uploads use encrypted connections (HTTPS).
  • Documents you send are kept in restricted systems that only the Ponte team working on your deal can open.
  • We only share information with the parties needed to assess and complete your loan.
  • We handle personal data under UK GDPR and are registered with the Information Commissioner’s Office (ICO), registration number ZC188426. Full details are in our Privacy Policy.
05

Identity and anti-money-laundering checks

  • Before a loan completes we verify the identity of every borrower, director and guarantor.
  • We carry out anti-money-laundering, sanctions and fraud checks on every deal.
  • These checks protect you as well as us: they make it much harder for anyone to borrow in your name or against your property.
06

Protect yourself

  • Check the sender’s email address, not just the name shown.
  • Before paying anything, confirm by calling us on a number from this website.
  • Download the Ponte app only from the official Google Play and App Store links on our site.
  • Keep your Ponte account password private and never reuse it elsewhere.

Something doesn’t look right?

If you received a suspicious message that uses our name, or you think you found a security issue on our website or app, tell us straight away. We reply the same working day.

Report it to us
If you think you have already sent money to a fraudster, contact your bank immediately and report it to Action Fraud (0300 123 2040 or actionfraud.police.uk).

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